Unable to install trial license

Hello - my client wishes to evaluate the product, but we are having trouble with the trail license.  I have been able to successfully install it on my laptop's Virtual Machine environment, but when we attempt to install it on the server we run into a problem.  Both actual installs succeed, and we are able to deploy just fine.  It is when we click on the Delegation Settings link on the Site Settings page, we get the following error message:
A valid license could not be obtained for 'DelegationPageBase'. Please contact SharePoint Solutions for assistance (Url = http://software.sharepointsolutions.com/support, Email = softwaresupport@sharepointsolutions.com, Phone = N/A).
No licenses found in c:\windows\microsoft.net\framework64\v2.0.50727\temporary asp.net files\root\0be739e1\.
No licenses found in c:\windows\assembly\gac_msil\spsolutions.sharepoint.delegation\\.
No licenses found in c:\windows\assembly\gac\xheo.licensing\2.1.5000.0__798276055709c98a\.
No licenses found in c:\inetpub\wwwroot\wss\virtualdirectories\sechanportal80\.
No licenses found in c:\inetpub\wwwroot\wss\virtualdirectories\sechanportal80\bin\.

Could not validate (or skipped) C:\WINDOWS\assembly\GAC_MSIL\SPSolutions.SharePoint.Delegation\\SPSolutions.SharePoint.Delegation.dll.licenses.C75DC6CB (#1B0E2790-2AA4-4BA4-9247-7E5BEE4E6BD7) - The trial license has expired. Please visit http://www.mydomain.com/buyme.aspx to purchase the full license.
The glaring difference between the two environments is that the server is running Windows 2003 R2 - 64bit, whereas the test VMs are Windows 2003 - 32 bit. 
Any thoughts?

Jeremy Luerkens
Manager, Software Production
SharePoint Solutions
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  • 0
    Permanently deleted user

    At the moment our license installation package doesn't support 64-bit machines. This means you will have to perform a manual installation of the license file(s) for the time being. Our application expects the licenses to be placed in the following directory...

    C:\Program Files\Common Files\XHEO\SharedLicenses\

    However, when you run the installer on a 64-bit machine it places them in the Program Files(86) directory.
    C:\Program Files(86)\Common Files\XHEO\SharedLicenses\
    To perform a manual license installation you will need to copy the license files from the SharedLicenses directory under the Program Files (86) path into the SharedLicenses directory under the Program Files path. Once the license files have been moved you will need to perform an IISRESET to update the license cache.
    Our development staff is working to deliver a 64-bit installation. In the mean time I'm sorry for the inconvenience.

    Jeremy Luerkens
    Manager, Software Production
    SharePoint Solutions
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