What is the Software Product Support Lifecycle policy?
The SharePoint Solutions' Software Product Support Lifecycle policy standardizes SharePoint Solutions' software product support policies. The Software Product Support Lifecycle policy was originally announced on October 15, 2011. A Support Lifecycle policy update went into effect January 1st, 2012. The Support Lifecycle policy update applies to most products that were in Mainstream support on June 1, 2010, and to future product versions.
SharePoint Solutions will offer a minimum of 10 years of support for software products. Mainstream Support for software products will be provided for 5 years or for 2 years after the successor product (N+1) is released, whichever is longer. SharePoint Solutions will also provide Extended Support for the 5 years following Mainstream support or for 2 years after the second successor product (N+2) is released, whichever is longer. Finally, most software products will receive at least 10 years of online self-help support.
What is the difference between Mainstream Support, Extended Support, and online self-help support?
| Support Provided | Mainstream Support Phase | Extended Support Phase |
|---|---|---|
| Paid support (per incident, third party referral) | X | X |
| Security update support | X | X |
| No-charge incident support | X | |
| Warranty claims | X | |
| Design changes and feature requests | X | |
| Product-specific information available by using the SharePoint Solutions Software Support Forums | X | X |
| Product-specific information available by using SharePoint Solutions Online Software Product Documentation | X | X |
0 Comments