Added new WFEs to farm - license issue

We have a MOSS 2007 farm with 5 WFE’s and a CA server.  Two of the WFEs were just added to the farm a couple of weeks ago and we’re attempting to get Alert Manager working correctly.  For some reason Alert Manager thinks these two WFE’s have trial licenses installed.  If I point my browser at the other three WFEs Alert Manager works fine, shows that we have the full license installed.

I’ve copied the AM2007Standard-Full.lic to c:\program files\common files\BambooShared\License and to c:\program files\common files\XHEO\ShareLicenses.  I copied to both just in case…  We should have enough licenses to cover the two new WFEs.

I’ve reviewed http://help.sharepointsolutions.com/products/alertmanager/Troubleshooting_InvalidLicense.html but don’t see anything that will help me. 

Is there something special that needs to be done when adding new WFEs to a farm?

Thanks

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3 Comments

  • 0
    Avatar
    John Sperger

    Yes I have the AM2007Standard-Full.lic file in c:\program files\common files\Xheo\sharedlicenses\.  I do NOT have a XHEO folder under c:\program files(x86)\common files.

    I do NOT have a XHEO folder located at HKEY_LOCAL_MACHINE\SOFTWARE

    On one of my good WFEs (the three WFEs that work) I do have a Xheo folder at HKEY_LOCAL_MACHINE\SOFTWARE and have a Binary Value that is blank.

     

  • 0
    Avatar
    Tony Bierman

    In some cases an IISRESET is necessary to reload the license files. Did you perform and IISRESET? If you did and still do not see a valid license message please open a ticket and we'll setup a GoToMeeting to review your configuration.

  • 0
    Avatar
    Tony Bierman

    Can you tell me if you see any .LIC files in the following directories on your new servers..

    • c:\program files\common files\Xheo\sharedlicenses\
    • c:\program files (x86)\common files\Xheo\sharedlicenses\

    In addition, does the following registry key exist? If so, what is the value.

    • HKEY_LOCAL_MACHINE\SOFTWARE\XHEO\Licensing\SharedLicenseFolder
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